i just have to post this...
I, too, was a newbie BUT I had questions as well.
The first thing I did was to come here and register and READ!!!!
The MAIN thing that really annoys me is other newbies that come here and do nothing but complain that BI doesn't work, their cpu usage is being eaten up, they cannot record,etc.
NO camera software is plug and play!!! Even the software that comes with the camera sort of works, but still requires some configuration, and more to setup several cameras on a LAN, let alone being able to access outside your LAN.
Not everyone has the same level of knowledge and that is why the help files are there AND this forum!!! This forum has helped me MANY times.. all you have to do is search/read/look, and the info is their.
They also say they emailed support and never get a response....
To be fair, this does NOT apply to all newbie's, just the few that complain alot and don't take a systematic method to repair their problems (notice I said THEIR problems... most of us don't have problems or work them out as best as we can before asking questions).
Some problems are related to the OS (permissions), the complainer's network (wrong cable, poor wireless, poor power supplies, flaky network switches), the computer itself (underpowered CPU, running several cpu intensive apps at the same time, hard drives that are too small, etc.) cheap cameras (foSCAM's like mine are terrible) and more.
First... video takes ALOT of computer resources and depends on many different things like frame rate, resolution, network speed, color depth, motion detection processing, etc.
In order to get decent help, the first thing that WILL kill that is to complain about the software!
Ken is the ONLY person writing/developing/troubleshooting/repairing/pushing out update.... THE ONLY ONE! He does NOT have hundreds of people working for him... HE is IT!
I have ALWAYS gotten great responses from him and he has pushed out updates as fast as he can. Remember, he is also answering all the emails as well! We really cannot expect him to answer questions about setting up our network and cameras.... just use him for problems with the software, or a bug, or something that doesn't seem to work like it should.
Ask questions... DO NOT COMPLAIN OR FLAME!!! That will get you NO WHERE!!!
And this forum has many many many VERY knowledgeable people here with all types of experience, network/camera/software/OS/hardware. AND IT IS FREE FREE FREE!!!!
The cost of the software is the cheapest around (besides free stuff), and it is a one time charge... NO upgrade fees!
I am NOT saying that anyone with a problem, small or large, should NOT post.... YES DO POST!!! but to complain or bash will get you no where!
Also, NEVER feel like your question is stupid... a stupid question is one that isn't asked!
So, to end my rant, when a new person has a problem, they should first look at their configuration and maybe run a few tests to determine if something is affecting their system OTHER than BI.
Then, post a question with AS MUCH DETAIL ABOUT YOUR SYSTEM/CAMERAS/NETWORK/OS as you can. I see post after post where they basically say... it isn't working, can you help me. We need to know MORE.
Ok.... I am feeling better now!