Looks like you missed the point. It was sold as a NIB USA model. I have the invoice. That IS an Amazon problem and subject to action. It is called deceptive advertising and is colloquially known as "bait and switch".
Your point is only valid if one is LOOKING for a transshipped unit. In this case, the buyer was looking for a USA region camera; and paid for one advertised as such.
The role of manufacturers in enabling and even encouraging transshipment to increase the number of units sold is much more complex and I suspect the complexity is why no actions for this behavior have been successfully brought forward. A cynical business model is not illegal.
But, I really only discuss law with my attorney. Never found such discussions on forums to be of much value.
This was posted to warn other members of a situation of which they may have been unaware.
Warning to others is fine but I didnt miss the point at all. First off, you bought a camera from a website that is on the no support list by hikvision. So that means A) you didnt do your proper research or b) did and decided to take your chances and lost. Either way, the first blame here is on yourself. Amazon is basically the middleman. Your beef is with the company that was offering it. Again, action will be against the company selling it. If there are enough reports of problems with a said product being sold by a company, amazon has been known to take down the product but again, they hold no liability other than getting the product to you or if a problem, give you another one or refund. they will then go back to the seller to get their money. Amazon does not control the advertising that said company is doing so again, it goes back to the seller, not the middle man.
Bait and switch while could be possibly used here, I think is the wrong term. You were sold a camera, the specific camera that was being listed? While it may have had a previous owner, it is still new in box if its never been opened. Damn those usa laws. Since you didnt provide a link to the actual listing its hard to say if you got what you paid for (did it state it was usa region?) or if you got scammed by the seller. Again while hikvision considers it used, the usa law may not. Good luck with your attorney though. I think your going to need it.