Add another with the same support number. Notice "Powered by Agasio" at top of page.
I think someone in another thread said Vivotek is part of Foscam, but I can't confirm that.
Also add EasyN products
under the mighty umbrella of Foscam.us distribution and support.
First time dealing with Foscam.us support about 3 weeks ago, not a happy camper!
Reason, I was taking off the EasyN camera to replace the 6mm lens to a 3.6mm. Raining that night, and slip about a foot and hit the side door metal latch. But of course with my luck, the glass lens crack dead center.
The camera is good but canít use it outside with a crack lens cap.
I called EasyN support and got re-routed to Foscam.us support. I just want to buy a replacement lens Cap.
This is what the technician stated:
ďWe donít supply any parts for these camera and we canít ordered any parts! We are glad to sell you another one of those camera or you can try EBayď
With this statement from Foscam.us support, the cameras you order from them are treated like disposable BIC Lighters.
Foscam tech support also drilled me about my ordered number, where did I buy the camera?
Reason for this is Foscam.us will not support or entertain any request if you did not buy the cam from them which I did. I emailed the receipt. To date, no reply!
This will be my last product from Foscam.us I will ever buy!
I was and still frustrated with Foscam.us support and their policies that I end up buying a new camera from Axis, a P3343-VE unit.
I sound like I am venting. Sorry if I offended anyone but this is my experience with FOSCAM.US.